Luggage Storage Service Terms and Conditions
These Terms and Conditions govern the luggage storage service provided by GRUPO KRZI SAS, a company legally incorporated under the laws of the Republic of Colombia, identified with NIT 901630761-8, with principal address at CRA 78 #47-34, Piso 3, Medellín, Antioquia, telephone +57 (604) 204-0573, and email admin@grupokrzi.com
(hereinafter referred to as the Company or the Depositary).
By using this service, the client (hereinafter referred to as the Depositor) accepts these Terms and Conditions in full.
1. Service Description
The Company provides short-term and long-term storage services for luggage and boxes. The service consists solely of receiving, safeguarding, storing, conserving, and returning the externally sealed items delivered by the Depositor, under adequate security and conservation conditions.
2. Accepted Items
Only personal luggage or boxes containing non-prohibited items are accepted. Items may contain clothing, shoes, helmets, and similar personal belongings.
The Depositor declares that stored items do not contain illegal goods, drugs, weapons, ammunition, hazardous materials, perishable items, cash, jewelry, electronics of high value, or any undeclared valuables.
3. Storage Locations
Items may be stored at:
The Company’s Laureles office for same-day or short-term storage.
An off-site, secure, climate-controlled storage facility for longer-term storage.
The Company may change storage locations without prior notice, provided that security and conservation conditions are equal to or better than the original location.
4. Sealing and Limitation of Responsibility
Once items are sealed, the Company does not access, inspect, or control their internal contents. The Company’s responsibility is limited exclusively to the external custody and return of the items in the same physical condition in which they were received.
The Company is not responsible for internal damage, deterioration, malfunction, or loss of contents inside the sealed items.
5. Insurance Coverage
The Company maintains an insurance policy covering unforeseen events up to a maximum amount of COP 2,000,000 per item.
If the Depositor believes the value of the stored items exceeds this amount, they must notify the Company in writing before storage begins to request additional insurance coverage. Any additional insurance costs will be assumed entirely by the Depositor.
6. Pricing, Billing, and Payments
The storage fee is COP 50,000 per item per 30-day period.
Any fraction of a month is considered a full month. Billing is done monthly and in advance. Storage fees remain due and payable until the items are physically retrieved. Items will not be released unless all outstanding balances are paid in full.
7. Item Retrieval
The Depositor must request item retrieval at least two (2) calendar days in advance.
Pick-up is available exclusively at the Company’s Laureles office during the following hours:
Monday to Friday: 10:00 a.m. to 6:00 p.m.
Saturday: 10:00 a.m. to 2:00 p.m.
8. Abandoned Items
If payment is overdue for more than ninety (90) calendar days, the items will be considered abandoned.
The Company will attempt to notify the Depositor. If payment is not settled, the items will be deemed donated to the Company, which may dispose of, liquidate, or destroy them without compensation.
9. Illegal Items
The Depositor declares that stored items do not contain illegal substances, drugs, weapons, or prohibited materials.
The Company cooperates fully with Colombian authorities and may report or surrender items if illegal content is suspected. The Company bears no responsibility for illegal actions or intentions of the Depositor.
10. Claims and Legal Costs
Any dispute arising from this service will be governed by Colombian law. The Depositor agrees to assume all legal, arbitration, and administrative costs arising from any claim or dispute.
11. Applicable Law
These Terms and Conditions are governed exclusively by the laws of the Republic of Colombia, including Articles 2236 and following of the Colombian Civil Code.
12. Acceptance
By using the luggage storage service, the Depositor confirms that they have read, understood, and accepted these Terms and Conditions in full.
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